Despre Noi Eldela-Trans SRL

Dear Gleizde, Thank you for taking the time to share your experience with us. We are sincerely sorry for the inconvenience and stress caused by this situation and we understand how frustrating it must have been to arrange alternative transportation at your own expense. At the same time, we would like to clarify that all passengers who purchase tickets online or make reservations are kindly asked to arrive at the departure point at least 15–20 minutes before the scheduled departure time. This information is communicated in order to avoid situations caused by traffic conditions, boarding procedures, or operational timing. According to the information verified by our team and the driver, the coach departed at the scheduled time. Unfortunately, we are unable to take responsibility based on the exact arrival time of passengers at the station if they arrive very close to departure. However, although this situation was not directly caused by our company, we would still like to offer you the possibility to use the unused ticket on another date or even on a different route operated by us. We kindly ask that you contact us in advance so we can assist you with the rebooking process. Customer satisfaction remains important to us, and we truly appreciate your understanding. We hope to have the opportunity to provide you with a better experience in the future. Kind regards, Eldela